CMS maintains a commitment to customer service that is premised upon an integrated quality assurance and risk management system that meets or exceeds industry requirements. As a fundamental part of any service provision planning with a new customer, CMS adopts an integration process with the customer’s own management system and standards to identify both gaps and opportunities for improvement. A summary of both the various elements of CMS management systems and key policy statements appears below:
Occupational Health and Safety Management
CMS’ Occupational Health and Safety Management System (OHSMS) is compliant with AS4801:2000, and has been developed to easily integrated with each states relevant OSH legislative framework, either in general terms (ie, WA OHS Act 1984 and Regulations) or under the relevant Resource industry framework (eg, WA Mines Safety and Inspection Act 1994). The CMS OHSMS is audited externally on an annual basis, and internally on a quarterly basis.
Quality Management System
CMS Quality Management System (QMS) is compliant with the process-based ISO9001:2008 series of standards that emphasis continual improvement and innovation. CMS maintains a policy of inviting all existing and prospective customers to audit its QMS as part of its commitment to quality assurance.
CMS Risk Management System (RMS) complies with the requirements of IS31000:2009, and is entrenched in every part of the business’ governance, compliance and operational systems.
Environmental Management System
CMS Environmental Management System (EMS) is compliant with the requirements of ISO14001:2004 for both the controlled and monitored sites that it is managing, and places a particular emphasis on environmentally sustainable practices.
In addition to the operating licence requirements of food safety, CMS catering service is compliant with ISO22000 which requires it to align all practices with customer organisations where required, eg, HACCP.
Policies and procedures
In addition to the policies and procedures that fall directly under the management systems described earlier, the following list of selected formal policies that are freely available upon request demonstrate CMS’s commitment to a sustainable business model that is firmly integrated within the local communities it operates within :
•Aboriginal Business Encouragement Plan
•Aboriginal Employment Policy
•Local Supply and Community Development Policy
CMS considers itself a major participant within the remote accommodation industry, and is committed to the sustainability of both the industry generally and the wider community. To that end, CMS or its management personnel maintain the following industry associations and memberships: